Vinpearl’s high-class tourism-resort service is confirmed at every touch point with customers, not only at spacious luxury resort facilities but also during online consultation by integration of VinBase Chatbot in consulting and selling on the website and digital media channels.
Provided Services: Consulting and Sales Staff support on Vinpearl’s Websites and Customer Contact Channels
Demands:
- Increase Customer Experience on Online Channel
- Sales Process Automation
- Support for Customer Service Staff
Integrated Channels:
- Website
- Zalo
- Vinpearl’s system: CRM, Reservation Service, Survey, Promotion, Hotel Management…
