Enhance the Hospitality Industry and Travel Services

Vinpearl's high-class tourism-resort service is confirmed at every touch point with customers, not only at spacious luxury resort facilities but also during online consultation by integration of VinBase Chatbot in consulting and selling on the website and digital media channels.

Khách hàng Vinpearl
Ngành Hospitality
Sản phẩm/dịch vụ VinBase Chatbot
Năm triển khai 2021
Project Description

Vinpearl’s high-class tourism-resort service is confirmed at every touch point with customers, not only at spacious luxury resort facilities but also during online consultation by integration of VinBase Chatbot in consulting and selling on the website and digital media channels.

Provided Services:  Consulting and Sales Staff support on Vinpearl’s Websites and Customer Contact Channels

Demands:

  • Increase Customer Experience on Online Channel
  • Sales Process Automation
  • Support for Customer Service Staff

Integrated Channels:

  • Website
  • Facebook
  • Zalo
  • Vinpearl’s system: CRM, Reservation Service, Survey, Promotion, Hotel Management…
Application Technology
Intent
Support to accurately recognize customer intents
Entity
Supports accurate identification of entities mentioned in the sentence
Sentiment
Support to identify customer emotions and attitudes
Context
Communicate with customers in context
LiveChat
Omnichannel management in a single interface
Retrieval
Support to retrieve and search information from other data systems
Result
89+ QnA Scenarios
4 Supported Languages
80+ Skills
24/7 Customer Support
0,5s Processing Time
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