27%
Reduce operating costs as customer services are automated
30%
Increase customer engagement on social media platforms
20%
Increase customer satisfaction index
The process of booking a vehicle ticket or booking a hotel room is often complicated and time-consuming. vinbase.ai with tools that learn from booking forms and scripts available to automate these stages, and comprehensive user behavior analysis, for businesses to better understand their customers and continue to improve in the future.
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Automate customer feedback and inquiries quickly, accurately, in real time. Thereby increasing productivity and operational efficiency, especially effective for industries with large volume of requests from customers such as finance - banking - insurance.
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From the moment travelers search and book trips, vinbase.ai has been able to assist businesses in providing them with positive and memorable experiences, through simplification and streamlining web and mobile check-in process and provides helpful information such as travel times, boarding gates and baggage claim locations. Even find a coffee shop, hotel or the nearest security checkpoint and provide notifications when flights are delayed/departure times change.
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Chatbot, virtual call center from vinbase.ai is always ready to serve 24/7 on all mobile devices, so customers always get the help they need at any time during the trip and quickly handle traveler complaints, such as reporting or finding lost baggage, canceling or rebooking flights...
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Automate feedback, keep history of conversations, collect data and report statistics in real time, making it easier for businesses to manage and save operating costs. In particular, the platform can also provide personalized plans and offers to customers based on the use of this data source, and streamline internal operations by improving communication between employee to employee, by collecting insights from different branches, thereby increasing productivity and reducing employee turnover.
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Using technology platforms as a useful tool in promoting products and services at the right time, according to tastes, with a personalized information flow through communication through preferred channels of customer. Thereby significantly increasing the conversion rate.
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Choose VinBase.ai to change your business
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