Automating the process of care and attraction of customers
Easily create, configure, train and manage chatbots for business scenarios, without any programming knowledge. Applying artificial intelligence technology and natural language processing, chatbot from vinbase.ai can integrate multi-channel and automate the conversation process between businesses and customers or internally.
Recognize the intent and purpose of communication of cutomer
Recognize intents from user messages in a variety of situations (accented/unsigned and misspelled) with over 90% accuracy
Recognizes entities/objects mentioned in user messages with more than 90% accuracy
Understand customer context to provide appropriate feedback and business recommendations, handle conversation interruptions when seeing inappropriate or off-topic messages in the conversation
Perspective recognition and evaluate the quality of the conversation
Provide support services to identify customer emotions (positive/negative/neutral)
Automatically synthesize and evaluate paragraph quality conversation
Stay in touch with customers everytime, everywhere
Easily integrate over 10+ business written communication channels
Accurate, fast response in real time, 24/7
Multilingual support, helping businesses reach customers globally and scale
Easy to install, Flexible customization and management
Optimizing customer experience, automating interactions, managing efficiency without having to be knowledgeable about
Automatically statistics user data, process and export detailed reports in real time
Customer care overview
Combine resources from HR and AI tools efficiently with smooth auto-forwarding: Chatbots direct the conversation to a customer service agent or dedicated department on demand or within complex situations.
Automatically process customer data, extract information, care for and increase relationships with potential customers; then report to relevant departments to adjust the strategy and take appropriate action.
Create different and groundbreaking customer experiences with vinbase.ai