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VinBase Chatbot

Automating the process of
care and attraction of
customers

Easily create, configure, train and manage chatbots for business scenarios, without any programming knowledge. Applying artificial intelligence technology and natural language processing, chatbot from vinbase.ai can integrate multi-channel and automate the conversation process between businesses and customers or internally.
Experience now
10.000+ Requests to be processed at the same time
<0.1 second Response speed
100+ Languages ​​Supported

Recognize the intent and purpose of communication of cutomer

  • Recognize intents from user messages in a variety of situations (accented/unsigned and misspelled) with over 90% accuracy
  • Recognizes entities/objects mentioned in user messages with more than 90% accuracy
  • Understand customer context to provide appropriate feedback and business recommendations, handle conversation interruptions when seeing inappropriate or off-topic messages in the conversation

Perspective recognition and evaluate the quality of the conversation

  • Provide support services to identify customer emotions (positive/negative/neutral)
  • Automatically synthesize and evaluate paragraph quality conversation

Stay in touch with customers everytime, everywhere

  • Easily integrate over 10+ business written communication channels
  • Accurate, fast response in real time, 24/7
  • Multilingual support, helping businesses reach customers globally and scale business

Easy to install, Flexible customization and management

  • Optimizing customer experience, automating interactions, managing efficiency without having to be knowledgeable about program
  • Automatically statistics user data, process and export detailed reports in real time

Customer care overview

  • Combine resources from HR and AI tools efficiently with smooth auto-forwarding: Chatbots direct the conversation to a customer service agent or dedicated department on demand or within complex situations.
  • Automatically process customer data, extract information, care for and increase relationships with potential customers; then report to relevant departments to adjust the strategy and take appropriate action.
Create different and groundbreaking customer experiences with vinbase.ai
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