Smart Medical Services on Vinmec’s Channels

By applying VinBase Chatbot in supporting business cases, Vinmec brings positive experiences to customers at every touchpoint, proving its dedication and professionalism.

Khách hàng Vinmec
Ngành Health Care
Sản phẩm/dịch vụ VinBase Chatbot
Năm triển khai 2021
Project Description

By applying VinBase Chatbot in supporting business cases, Vinmec brings positive experiences to customers at every touchpoint, proving its dedication and professionalism.

Provided Services: Building a service support chatbot for Vinmec

Demands:  Support to answer user questions

  • Hospital Information
  • Prices
  • Service Package Consulting
  • Book an Appointment
  • Receive and Respond to Patient Complaints

Integrated Channels:

  • Facebook
  • Website
  • App (OneVinmec)
Application Technology
Intent
Support to accurately recognize customer intents
Entity
Supports accurate identification of entities mentioned in the sentence
Sentiment
Support to identify customer emotions and attitudes
Context
Communicate with customers in context
LiveChat
Omnichannel management in a single interface
Retrieval
Support to retrieve and search information from other data systems
Result
70+ Scenarios
<0,5s Processing Time
24/7 Customer Support
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