Application of Artificial Intelligence to Support Customer Care

The new generation AI Bot with three outstanding points, including Intelligent Interaction, Active Learning, and Continuous Development.  The ability to understand and recognize emotions, helping to support care and answer questions for ACB's millions of customers quickly, accurately, and naturally.

Khách hàng ACB
Ngành BFSI
Sản phẩm/dịch vụ VinBase Chatbot
Năm triển khai 2022
Project Description

The new generation AI Bot with three outstanding points, including Intelligent Interaction, Active Learning, and Continuous Development. The ability to understand and recognize emotions, helping to support care and answer questions for ACB’s millions of customers quickly, accurately, and naturally.

Provided Services: Building a service support chatbot for Asia Commercial Joint Stock Bank (ACB)

Demands:  Support to answer user questions

  • Register an Account Online
  • e-KYC
  • Small Talk
  • Customer Service

Integrated Channels:

  • Website
Application Technology
Intent
Support to accurately recognize customer intents
Entity
Supports accurate identification of entities mentioned in the sentence
Sentiment
Support to identify customer emotions and attitudes
Context
Communicate with customers in context
LiveChat
Omnichannel management in a single interface
Retrieval
Support to retrieve and search information from other data systems
Result
1.000+ Scenarios
0,5s Processing Time
24/7 Customer Support
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