Contact

Call center

Artificial intelligence

vinbase.ai's callbot solution allows easy deployment and integration with Cisco Contact Center with high security, stable quality, easy cross-platform integration.
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Make the most of the power of the Facebook platform

2.6 billion Monthly Facebook active users
1.3 billion Facebook Messenger users
20 billion Message exchange between businesses and users

Improve quality serving
customer care

Manage customer interactions

  • Allows management to interact with customers from 10 to 400 agents
  • No callback required to meet the right support person/department.
  • Solve problems in just one call

Routing capability

  • Categorize and prioritize customer engagement sessions in the first place.
  • Automatic call forwarding.
  • Minimizing the appearance of people thereby reducing operating costs for businesses.

Monitor and manage call quality

  • Provides information about switchboard operations and service performance.
  • Indicators are updated in real time.
  • Record 100% of calls, help improve the quality of customer care.
Build loyalty with customers, increase revenue for your business
01
Increase conversion rate
Call tracking analysis will create a basis for businesses to build effective sales and marketing campaigns, satisfy more customers, thereby increasing conversion rates.
02
Brand enhancement
Helping businesses know the external contextual factors that have affected customer behavior and perception, thereby increasing the effectiveness of campaigns.
03
Increase customer experience
Through call analysis methods, businesses can better understand customer portraits as well as their attitudes towards brands, company employees, etc.
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VinBase.ai
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13 September, 2022
Chưa phân loại

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13 September, 2022