Solution CISCO - VinBase

Make the most out of Facebook platform

2.6 billion Monthly Facebook active users

1.3 billion Facebook Messenger users

20 billion Messages exchange between businesses and users

Allows management to interact with customers from 10 to 400 agents
No callback required to meet the right support person/department.
Solve problems in just one call

Categorize and prioritize customer engagement sessions in the first place.
Automatic call forwarding.
Minimizing the appearance of people thereby reducing operating costs for businesses.

Provides information about call center operations and service performance.
Indicators are updated in real time.
Record 100% of calls to improve the quality of customer care.

Increase conversion rate

Call tracking analysis will create a basis for businesses to build effective sales and marketing campaigns, satisfy more customers, thereby increasing conversion rates.

Brand enhancement

Helping businesses know the external contextual factors that have affected customer behavior and perception, thereby increasing the effectiveness of campaigns.

Increase customer experience

Through call analysis, businesses can better understand customer portraits and their attitudes towards brands, company employees, etc.

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News

VinBigdata develops AI generation technology, will soon launch ‘ChatGPT Vietnamese Version’

VinBigdata (Vingroup Group) will integrate technology to make VinBase (a Multi-Cognitive Artificial Intelligence Platform) the first Generative AI Platform in Vietnam. On August 21, 2023,…

23 August, 2023

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