VinBase Chatbot

10.000+ Requests to be processed at the same time

<0.1 second Response speed

100+ Languages Supported

Recognize intents from user messages in a variety of situations (accented/unsigned and misspelled) with over 90% accuracy
Recognizes entities/objects mentioned in user messages with more than 90% accuracy
Understand customer context to provide appropriate feedback and business recommendations, handle conversation interruptions when seeing inappropriate or off-topic messages in the conversation

Provide support services to identify customer emotions (positive/negative/neutral)
Automatically synthesize and evaluate paragraph quality conversation

Easily integrate over 10+ business written communication channels
Accurate, fast response in real time, 24/7
Multilingual support, helping businesses reach customers globally and scale business

Optimizing customer experience, automating interactions, managing efficiency without having to be knowledgeable about program
Automatically statistics user data, process and export detailed reports in real time

Combine resources from HR and AI tools efficiently with smooth auto-forwarding: Chatbots direct the conversation to a customer service agent or dedicated department on demand or within complex situations.
Automatically process customer data, extract information, care for and increase relationships with potential customers; then report to relevant departments to adjust the strategy and take appropriate action.

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News

VinBigdata develops AI generation technology, will soon launch ‘ChatGPT Vietnamese Version’

VinBigdata (Vingroup Group) will integrate technology to make VinBase (a Multi-Cognitive Artificial Intelligence Platform) the first Generative AI Platform in Vietnam. On August 21, 2023,…

23 August, 2023

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